Every visitor in their own language

Eight languages without eight sets of devices, and no app to download

A civic museum in a city of art, where most visitors come from abroad. Five rooms, permanent collections, a team that does not grow in high season.

Preview
Civic museum
Every visitor in their own language

At the ticket desk the question, asked in different languages, is always the same: what am I looking at? Whoever is at the desk can answer and help someone, but not everyone.
Multilingual audio guides have always existed, but each language often means a set of devices to manage and a desk to staff.

The EarStory answer

The challenge

The challenge

Welcoming international visitors

A set of devices for each language

The EarStory solution

The EarStory solution

The staff entered the descriptions of the works for the five rooms in the main language and translated them into the others straight in EarStory, generating the audio guides in a few minutes. A single QR code was placed at the entrance of each room: whoever scans it picks a language and listens on their own phone.

The result

The result

Eight languages live, with no device to manage

No app to download

A new language is added when it is needed, not at the start of the season!

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